https://www.ebay.co.uk/help/selling/fees-credits-invoices/store-selling-fees?id=4809
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Refunds and Cancelled Sales
Fee credits for cancelled orders (eligible fees are credited in full) | ||
Situation | Other fee credits | |
You cancel the order for a reason beyond your control. eg: The buyer asked you to cancel their order. There was an issue with the buyer’s delivery address. | ||
If you choose to cancel an order due to factors within your control. eg: You changed your mind about selling |
Dispute fee to sellers
In accordance with our policies, if you are held accountable for a the causing the dispute, a £14 dispute fee will be applied for each instance. This fee is necessary to cover the administrative costs associated with managing such disputes and ensuring fair practices for all users. We appreciate your adherence to these guidelines, which contribute to maintaining a safe and secure platform for all parties involved.
Our Invoicing Policy
In the event that we’re unable to deduct fees from your sales proceeds directly, please be aware that you will receive an invoice for these fees at a later time. This ensures that any outstanding charges are accounted for and helps maintain the smooth operation of our platform. We appreciate your cooperation and understanding in this matter.