Buyer Info Centre

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We Protect You

For your security, we hold your funds in escrow until you receive and confirm the item’s condition.

Shipping & Tracking

We actively remind our seller to send prompt tracking info for shipping.

Chat with Seller

Once you’ve won an auction, you can communicate directly with the seller through our platform’s chat feature.

Resolution Support

If you encounter a dispute with a seller, our team will provide assistance to resulve the issue.

I am a buyer, why do I pay 5% Fee?

We charge buyers a 5% transaction fee (excluding VAT) to cover the costs of safeguarding their funds and supporting our resolution team, ensuring a secure and reliable experience.

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Paying for items you’ve bought

Once you win a bid, you will receive a notification from our platform congratulating you on your successful bid.

Log in to your account on our auction platform.

Proceed to the “My Bids” section to find the item you won.

Click on the “Pay Now” button next to the item.

You will be directed to our secure payment gateway powered by Stripe, which accepts all major credit cards and PayPal for your convenience.

Select your preferred payment method and enter the required details.

Review your payment summary and click “Confirm” to finalize the transaction.

After your payment is processed, you will receive a confirmation email, and our team will prompt the seller to ship the item to you.

If you have agreed with the seller to collect the item instead of having it shipped, you can communicate with them using our chat system to coordinate the pickup.

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Cancelling a bid due to technical issues

In the event that you need to cancel a bid due to technical issues, please follow these steps:

  • Contact our customer support team as soon as possible to report the issue. Provide as much detail as you can about the technical problem you encountered, including any error messages or unusual behavior.
  • Our support team will review your case and, if necessary, assist you in canceling the bid.
  • Please note that canceling bids should only be done in exceptional circumstances, and our team will assess each situation individually.
  • If the bid cancellation is approved, any obligations related to the bid will be voided, and you will not be held responsible for purchasing the item.

Remember, it’s essential to act promptly in such cases, as bids may have time limits or other factors that could affect the cancellation process. Our team is here to help ensure a fair and functional auction experience for all users.

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Rating Sellers you’ve bought from

At our auction platform, we prioritize trust and transparency in every transaction. That’s why we encourage buyers to rate their experience with sellers after an item has been successfully sold and delivered. Your feedback not only helps other buyers make informed decisions but also contributes to maintaining a reliable community on our platform.

To help you with the rating process, we have prepared a short video guide that walks you through the steps of leaving a rating and comment for the seller. We kindly ask you to take a few moments to watch the video and share your valuable feedback. By doing so, you are playing an essential role in creating a trustworthy and enjoyable auction experience for all.

Get help to resolve undelivered items

If you’ve paid for an item but haven’t received it, follow these steps:

  • Contact the seller directly through our messaging system to inquire about the item’s status and request tracking information.
  • Allow some time for shipping delays, especially items such as large furniture, motor cycle, cars and car parts.
  • If the issue remains unresolved, reach out to our customer support team for assistance. Provide them with relevant details, such as the item listing, order number, and any communication with the seller.
  • Our support team will investigate the issue and help facilitate a solution, which may include a refund or ensuring the item’s delivery.

Remember, our platform is committed to protecting your rights as a buyer and ensuring a satisfactory resolution for any issues that may arise during the transaction process.

Manage returns and refund process

Understanding our refund policy, eligibility criteria, and return process is essential for a smooth buying experience. Follow these steps to learn more:

  • Click on the provided link to access our comprehensive refund policy page.
  • Review the general refund guidelines to understand the overall process and requirements.
  • Check the specific eligibility criteria for refunds to ensure your purchase qualifies.
  • Learn about the various return options available to you.
  • Familiarize yourself with our step-by-step return process to ensure a hassle-free experience.
  • If you have any questions or concerns, don’t hesitate to contact our customer support team for assistance.

By following these steps and becoming informed about our refund and return policies, you can buy with confidence, knowing that we’re here to support you throughout the entire process.

Our dispute resolution assistance

At our auction platform, we prioritize trust and transparency in every transaction. That’s why we encourage buyers to rate their experience with sellers after an item has been successfully sold and delivered. Your feedback not only helps other buyers make informed decisions but also contributes to maintaining a reliable community on our platform.
To help you with the rating process, we have prepared a short video guide that walks you through the steps of leaving a rating and comment for the seller. We kindly ask you to take a few moments to watch the video and share your valuable feedback. By doing so, you are playing an essential role in creating a trustworthy and enjoyable auction experience for all.

Important Tips

When buying Vehicles

When buying Vehicle Parts